Quality and safety: a priority
Offering consumers the highest quality product is an absolute priority. Over several decades, L'Oréal has set up a single, global and structured quality and safety management system that applies to all its plants and subsidiaries worldwide. Detailed information is provided in paragraph 4.10.
This unique system guarantees the products' quality with the same high standards applicable everywhere in the world. 100% of the Group's plants are certified to ISO 22716(1) and ISO 9001(2). The ongoing quality improvement process resulted in a low rate of consumer complaints in 2025: 100 complaints per million products sold.
Employee safety is central to L'Oréal’s business model. The Group has developed a global Safety Management System, which applies to its employees and all administrative sites, laboratories, plants, distribution centres and stores across the world. In 2025, 66 Group sites had been recognised by RoSPA(3).
Innovative, more sustainable packaging is a cornerstone of design and development
Thanks to their packaging design expertise, L'Oréal's teams create packaging that provides a better consumer experience with a lighter environmental footprint. Packaging design is a core differentiating factor and source of value creation for the Group. The L'Oréal teams, distributed over five Packaging Expertise Centres around the world, specialise in design, consumer experience, innovation and product development. They are also supported by the Group's materials science research hubs. L'Oréal filed 67 patents for packaging in 2025.
Since 2007, L’Oréal has used an environmental design process for its packaging based on the 3Rs: Reduce packaging volumes and therefore resource use; Replace materials and processes with others that have a better environmental footprint (renewable, post-consumer recycled, lower carbon impact processes, etc.); and Recycle by creating packaging that contributes to the circular economy.
At the end of 2025, L’Oréal reduced the intensity of packaging used for its products by 12% compared with 2019.
At the end of 2025, L’Oréal reduced its use of virgin plastic for product packaging by 37% in absolute terms compared with 2019.
At the end of 2025, 44% of materials used in product packaging came from either recycled or biobased sources.
A purchasing programme that combines economic, environmental and social value
To accompany the Group's growth, Purchasing teams select suppliers with the best economic, environmental and social performance in accordance with L'Oréal's responsible purchasing policy. Supplier performance is monitored thanks to precise indicators relating to respect for human rights, environment, business ethics and diversity, equity and inclusion, and to their ability to innovate and meet the Group's requirements in terms of quality, agility, service and competitiveness.
L'Oréal builds solid relationships with its suppliers to ensure that it sources products and ingredients responsibly, and to improve the flexibility, reliability and traceability of its supply chain. To ensure responsible supplier practices, 1,499 on-site audits were carried out in 2025. L'Oréal is also committed to decarbonising its value chain, helping its partners adopt low-carbon practices. For the eighth year running, the Group was recognised as a Supplier Engagement Leader by the CDP. Lastly, since 2010, L'Oréal has also been running an Inclusive Sourcing programme, providing access to employment for vulnerable communities. At the end of 2025, almost 110,000 people had benefited from this programme.
Manufacturing performance that relies on a global system combining responsiveness with operational excellence
L'Oréal has 37 factories around the world, located close to its markets.
The plants, which use the most advanced technologies such as robotisation, automation, cobotics (collaborative robotics) and artificial intelligence, are constantly evolving to accommodate the Group’s growth, integrate acquisitions, embrace external innovations and adapt to rapid changes in the beauty market. This system is supported by a network of subcontracting partners to deal with cyclical peaks in demand.
The Group's manufacturing organisation is based on specialisation by technology(4) to maximise best practices, increase agility, improve productivity and optimise investments.
L'Oréal is constantly investing in its industrial facilities to keep pace with market growth, support the scalable production of new launches and meet its environmental and industrial performance imperatives. In 2025 in particular, significant investments were made in the Gauchy plant in France, which produces the majority of L'Oréal Luxe's fragrances. Production capacity was doubled thanks to a major extension, confirming the local roots of the Group's industrial facilities. The Operations Department also made significant investments in haircare, with major projects in Latin America and Europe in response to strong growth in this category.